MonkeyStuck? Ask a real admin.
Most problems are fastest on Discord, where admins pick up tickets. Email is there for payments, privacy and anyone who cannot use Discord.
Open a ticket on Discord
For anything in game: missing perks, reporting a player, bugs, questions and ban appeals.
- Join the MonkeyServers Discord.
- Go to the tickets channel.
- Pick the category that fits and tell us what happened. An admin replies in your ticket.
Email us
Use email for:
- payment or account problems
- privacy and data requests
- anything, if you cannot use Discord
Include your SteamID and, for a purchase, the order number from your account page.
[email protected]Common questions
My VIP is not showing up in game
Perks are delivered automatically, usually within a minute or two of payment. Some only apply while you are on the server, so join and give it a minute. Your account page lists every rank you hold.
Still missing? Open a ticket on Discord with your SteamID, the server name and your order number from the account page.
How do I cancel a subscription?
Sign in, open your account and choose Cancel at period end. You will not be charged again, and you keep VIP until the end of the period you paid for.
Can I get a refund?
Refunds follow our refund policy, which explains what can be refunded and how. For a refund request, email us with your order number.
How do I appeal a ban?
Open a ticket on Discord. Include your SteamID, the server and why you think the ban should be lifted. Appeals are handled in Discord tickets, not by email.